Complaints Procedure

Customer complaints procedure

Lairds of Troon understand that all customers are individuals and may feel the need to highlight an area of concern or complain about a service or product they have received.

Lairds of Troon listen to their customers and have built a high reputation for good customer care and service.

If you feel you have to complain or contact us to remedy any issues please follow the following steps.

Get in Touch

We can be contacted using the following methods

Phone:- 0843 557 4918

E-mail –

Post – Laird’s of Troon Limited, Olympic Business Park, Marathon House, Dundonald, Kilmarnock   KA2 9AE

Ask us to look at your complaint

Tell us:-

What went wrong?

How we can solve this to your satisfaction


We will

Investigate your complaint thoroughly

Resolve any issues promptly

Provide you will a full explanation if we are unable to provide you with your expected outcome.

If you are still not satisfied: –

You can refer your complaint to the Ombudsman Service that will offer free impartial advice and they can also pursue and investigate your complaint directly with Lairds of Troon

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