Returns Policy

Returns Procedure

If you are not fully satisfied with a product Lairds of Troon have supplied we will be happy to refund or replace providing the following terms and conditions have been met:-

  • You are in possession of an invoice or receipt for goods sold
  • The product is within the warranty period
  • The product is faulty and this has been notified within a reasonable amount of time
  • The product has been deemed as not fit for purpose
  • The product is in the original packaging and has not been used

We will not refund or replace products that fall within the following categories

  • Items that have been damaged whilst in your possession
  • Faults caused by misuse of the product
  • We will not refund any item after 28 days of purchase

We like to provide our customers with exceptional quality and satisfaction and understand there may be other reasons for requesting a return of exchange of products.

Lairds of Troon are happy to help and we can be contacted using the following methods:

Phone: 0843 557 4918


Post: Lairds of Troon Limited, Olympic Business Park, Marathon House, Dundonald, Kilmarnock, KA2 9AE


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